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40% off PG&E CARE and FERA enrollment

Phone number
1-877-660-6789 – PG&E CARE/FERA team phone
Category
Home
Auto tags
home
income eligible
energy bills
discount programs
gas
electricity
online application
income guidelines
public assistance programs
renewal
verification processes
multiple languages
PG&E website
enrollment form
California Alternate Rates for Energy Program
Family Electric Rate Assistance Program
apply online
tenants
sub-metered residential facilities
mail-in forms
Spanish
Chinese
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renewal request
post-enrollment verification
guidelines
gross annual household income
COVID-19
qualifying programs
number of people in household
participation in public assistance programs
residential
single-family customers
income sources
participation
confidential
online application
sub-metered residential facilities
group-resident facilities
resources
CARE Program Guidelines
CARE Frequently Asked Questions
FERA Program Guidelines
FERA Frequently Asked Questions
Eligibility
income‑qualified households or those with a member receiving CalFresh, Medi‑Cal, SSI, WIC, LIHEAP, Head Start, Tribal TANF, or other public‑assistance programs
Auto Summary
PG&E offers two income‑based discount programs—CARE (about 35% off electric and 20% off gas) and FERA (18% off electric only)—that can be applied together with a single form; eligibility requires household income below specific limits for the 2026‑2027 period or participation in certain public‑assistance programs (CARE only). The programs cover all household sizes (FERA expanded in 2025), last two years (four for fixed‑income households), and require the bill to be in the applicant’s name. Applications can be submitted online, by phone, email, or mail, with special procedures for sub‑metered rentals. Renewals must be done up to 90 days before expiration, and post‑enrollment verification may be required. Common pitfalls include the bill not being in the applicant’s name, exceeding usage caps, missing renewal notices, and using outdated income figures.
Value
Espanol
40% de descuento en la inscripción de PG&E CARE y FERA
URL
pge.com/en/acco...ram.html
Last verified 2026-09-27. Income limits below are PG&E's June 1, 2026 – May 31, 2027 figures. [Source: PG&E CARE and FERA pages, fetched 2026-09-27]

What you get

PG&E runs two discount programs for income-qualified customers. You apply for both with one form.
New in 2025: FERA now covers households of any size. Before, you needed 3+ people. About 150,000 more one- and two-person PG&E households became eligible. [Source: investor.pgecorp.com press release, June 2025]
Over 1.4 million PG&E customers are already on one of these programs.

Who qualifies

You qualify if either of these is true:
  1. Your total household income (before taxes) is at or below the limit for your household size, or
  1. Someone in your household gets CalFresh, Medi-Cal, SSI, WIC, LIHEAP, Head Start (income-eligible), Tribal TANF, or one of several other public-assistance programs (CARE only — FERA is income-based only).
Other rules:
  • The PG&E bill must be in your name.
  • You must live at the service address.
  • No one else can claim you as a dependent on their taxes (unless that person also lives in the home).
  • Income is based on what you make now, not last year. If you lost a job or your hours dropped, apply with your current income.

Income limits (June 1, 2026 – May 31, 2027)

People in household
CARE (at or below)
FERA (between)
1–2
$43,280
$43,281 – $54,100
3
$54,640
$54,641 – $68,300
4
$66,000
$66,001 – $82,500
5
$77,360
$77,361 – $96,700
6
$88,720
$88,721 – $110,900
Each additional person, add
$11,360
$11,360 – $14,200
[Source: PG&E CARE page — "1-2 $43,280 or less … 4 $66,000 or less … Each additional person, add $11,360 … Valid through May 31, 2027"; PG&E FERA page — "1-2 $43,281-$54,100 … 4 $66,001-$82,500 … Valid through May 31, 2027" (both fetched 2026-09-27)]

How to apply

The application takes a few minutes. No proof of income is required at sign-up. Your answers are confidential. One form covers both CARE and FERA — PG&E picks whichever fits.
  • Phone: 1-877-660-6789
  • Mail-in forms (English, Spanish, Chinese, Vietnamese) are on the PG&E CARE page.
If you rent in a sub-metered building (some apartments, mobile home parks, senior housing): you can still get the discount, but you can't use the online form. Download and print the CARE/FERA Program Application for Sub-Metered Residential Customers (PDF) instead. The energy bill from your landlord must be in your name. The form also comes in Spanish, Chinese and Vietnamese on the PG&E CARE page. [verified on pge.com 2026-09-28]

Already enrolled? Renew on time

  • CARE/FERA enrollment lasts 2 years (4 years for fixed-income households).
  • If you miss it, the discount drops off your bill.

Post-enrollment verification

PG&E randomly asks some participants to prove their income or program enrollment. If you get a verification letter:
  • Respond by the date in the letter, or the discount stops.

Common pitfalls

  • Bill not in your name. PG&E can only apply the discount to the account holder. If the bill is in a roommate or landlord's name, the discount won't reach you directly.
  • Going over the usage cap. If you use more than ~600% of your baseline allowance in a billing period, the discount can be paused on the excess usage.
  • Skipping renewal. Most discount losses happen because someone ignored the renewal letter. Mark your calendar.
  • Counting last year's income. Use what you make now. If your income just dropped, apply now — don't wait.

Where to get help

  • PG&E CARE/FERA team: 1-877-660-6789 (English, Spanish, Chinese, Vietnamese available)

Sources

Freshness note (2026-05-30): The discounts (CARE ~35% off electric / 20% off gas; FERA 18% off electric) and the 2025 rule that FERA now covers any household size are all still current. The income limits in the table above expire May 31, 2026 — PG&E refreshes them every June 1. If you're reading this on or after June 1, 2026, check the latest figures on the PG&E CARE page or call 1-877-660-6789 before assuming you're over the limit. Remember: income is counted as of the day you apply, so apply now if your income recently dropped. [Source: pge.com CARE/FERA (accessed 2026-05-30)]